WARRANTY CLAIM & RETURNS
WOW Tech Europe GmbH (“WOW”) offers a 2-year warranty on all rechargeable and battery-powered items purchased through WOW directly or any Authorized Re-Seller. In countries mandating a longer warranty time, WOW extends the warranty appropriately. Unauthorized dealers include Amazon and eBay. WOW cannot guarantee that sellers on these platforms carry genuine, new WOW products and are therefore unable to honor the warranty for items purchased through these outlets.
Please note that due to the nature of our products, claims are valid to cover working parts that affect the function of the pleasure object. It does NOT cover cosmetic deterioration caused by fair wear and tear or damage caused by accident, misuse or neglect. Any attempt to open or take apart the pleasure object (or its accessories) will void the warranty. Warranty replacement is only valid for same model or same model value replacement in the case of discontinued or out-of-stock product.
Unfortunately, due to the highly intimate nature of our products, we are unable to accept returns once the packaging seal has been broken. We hope you understand that that’s in everybody’s best interest, and our goal is only to keep you, our customers, and our colleagues safe.
In the event of a warranty claim, WOW, in its own discretion may either exchange the product concerned for a new product or reimburse the customer for the purchase price. If WOW chooses to replace the product, the old product will be replaced by a new product of the same type, quality and type. If the product type in question is no longer manufactured at the time the fault is reported, WOW is entitled to supply a comparable product.WOW does not offer a satisfaction guarantee. WOW does not accept returns, as items cannot be resold due to health considerations. In case of a potentially defective device, first contact the retail location where the product was purchased to inquire about their return policy. Retailer exchange/return policies vary by location. If the store refuses to replace the product directly, please send a claim to WOW using the link below. You must include a picture of your receipt, first and last name, and mailing address, as well as the model of toy and description of your issue.
No registration is needed to activate a WOW product warranty, simply keep your receipt or other proof of purchase to show when and where your toy was purchased. This information is required when requesting a warranty replacement. Without proof (invoice, sales slip, bank account reference etc.) you cannot replace your toy.
WARNING: The use of oils and creams with WOW toys may result in irreparable damage. In particular, contact with suntan lotion or sunscreen, lip care products, essential oils, coconut oil, and edible oils of any type can cause damage. Please DO NOT use any of the products listed above in combination with a WOW toy, or you will run the risk of voiding your warranty.
Please note that new safety and information standards for button/coin batteries and consumer goods containing them have become mandatory. As a reaction to this we have sealed the battery compartment of the remotes of [Chorus, Sync, Match, Unite 2, Bond, Moxie, Moxie+, Vector, Vector+]. The battery in those remotes can, therefore, not be replaced. In case you need to replace the battery or you have other problems with your remote, please contact the place of purchase or the We-Vibe customer service. We are working on a different solution for newly produced products and will implement it as soon as possible.